Question 1

How do I create an account?

Accepted Answer

Press ‘Register’ in the header, pick a sign-in method — email, Telegram, or Google and X when enabled — and set a password if you wish. Your account is ready in a minute.

Question 2

Do I need verification to start playing?

Accepted Answer

No. You can register, deposit and play right away. Verification is requested only when the AML/KYC flow requires it — usually in connection with withdrawals. See the AML & KYC page.

Question 3

Which sign-in methods are there?

Accepted Answer

Email, Telegram, and Google or X — the latter two appear only when the operator has configured them. The sign-in window shows exactly the methods that are switched on.

Question 4

Why do I need a password?

Accepted Answer

A password is set during email registration when the window offers one, and it protects email sign-in. If no password is set, sign-in happens by a link sent to your email. Telegram sign-in needs no password.

Question 5

Which currency is the balance in?

Accepted Answer

The balance is held in US dollars. You can pick how it is displayed in your account, but the funds and the game math are in USD.

Question 6

What games are available?

Accepted Answer

Slots, live games and fast games (such as crash). The catalog is large — more than 8,400 games. The Sport section appears in the menu when the operator switches it on.

Question 7

Who sets the RTP, and are the games fair?

Accepted Answer

Games run on their providers’ servers, where RTP is also set and stated. The platform provides the lobby and the wallet, not the game logic. On fairness see the fairness section of the Terms.

Question 8

How do I deposit?

Accepted Answer

In the wallet choose ‘Deposit’ and a method. The main crypto method is USDT on the TRON network (TRC-20) with a personal address; when the crypto gateway or cards are enabled, those appear too. The available methods are always shown in the wallet.

Question 9

Which cryptocurrencies are accepted?

Accepted Answer

The native method is USDT on the TRON network (TRC-20). On our crypto gateway, when it is enabled, you can pick another coin and network at checkout if it accepts them. The methods right now are listed under ‘Deposit’ in your wallet.

Question 10

My deposit did not arrive. What should I do?

Accepted Answer

A USDT transfer is credited automatically once it is confirmed on the network. First check the transfer status in the blockchain explorer using the address the wallet gave you. If it is confirmed but the balance has not grown, contact support with the transfer details.

Question 11

How do withdrawals work?

Accepted Answer

Place a withdrawal request in the wallet. It is reviewed by an operator or approved automatically by our rules, then the payout is sent by the method you chose — in crypto that is USDT. The request status is always in History.

Question 12

How long does a withdrawal take?

Accepted Answer

There is no single universal time: it depends on the review and the payout method. Either way the status is in History, and a delay beyond the usual is a reason to write to support.

Question 13

How do levels and XP work?

Accepted Answer

Seven tiers from Bronze to Diamond. XP come from real bets: 1 XP for every dollar wagered. Your current tier and progress are shown in your account.

Question 14

What is cashback?

Accepted Answer

Cashback is a separate program with its own terms. When it is running, your rate is shown in the wallet and on the Promo page.

Question 15

How does the welcome bonus work?

Accepted Answer

Welcome offers change, so the current one is always on the Promo page. A bonus that needs no deposit is credited right away; a deposit bonus is credited automatically with your next deposit of at least the minimum shown in its terms.

Question 16

Where do I see my balance and history?

Accepted Answer

The balance is in the wallet; deposit and withdrawal history is there and on the History tab.

Question 17

Is there a mobile app?

Accepted Answer

Yes — as a PWA: ERROR installs to your phone’s Home Screen or your computer’s system and opens in its own window. There is no separate store app. Instructions are on the App page.

Question 18

The site will not open. What now?

Accepted Answer

See the Mirror page: it detects the current address, explains how to verify safe access, and describes the Telegram mini app and installing the PWA as constant ways in.

Question 19

What is a mirror?

Accepted Answer

A mirror is an exact copy of the site at another address. When the main address is blocked or unreachable, a mirror opens the same ERROR with the same accounts and support. The support chat will confirm a working address.

Question 20

How do I contact support?

Accepted Answer

Through the live support chat on the site — it is available even before you sign in, around the clock.

Question 21

How do I set limits or self-exclusion?

Accepted Answer

Deposit limits and self-exclusion are set by support at your request. How they work is described on the Responsible Gambling page.

Question 22

Can I have multiple accounts?

Accepted Answer

No — the rule is one person, one account. Signals of multiple accounts (email, device, network) are used to find related accounts. See the Privacy and AML & KYC pages.

Question 23

How do I keep my account secure?

Accepted Answer

Set a password when registering if the window offers it, and never share it. Email sign-in uses a one-time link, and Telegram sign-in is protected by your Telegram account. If you suspect access, change the password and message support.

Question 24

Is there an affiliate program?

Accepted Answer

Yes — partners and affiliates have a separate cabinet, linked from the site footer. See the Partners page for details.

Frequently asked questions